(General inquiries/ Delivery& Tracking/ Refund& Exchange/ Payments)
Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled answers to common queries to help you navigate your experience with Natural Max UAE. If you can’t find the information you’re looking for, feel free to reach out to our 24/7 customer support for personalized assistance.
1. Ordering Process:
Q: How can I cancel my order? A: Customers can cancel their orders at any time before delivery. Simply contact us through WhatsApp or email with the subject “Cancel My Order #” and mention the reason if possible (optional).
Q: Can I modify my order after placing it? Modification is possible after placing an order. You can change your phone number or address by reaching out to us through email. Use the subject “Change My Details Order #” and provide your new information in the email. Alternatively, you can also send us a WhatsApp message.
2. Payment Methods:
Q: What payment methods are accepted? A: We offer Cash on Delivery (COD) as the sole payment option.
3. Shipping and Delivery:
Q: What is the estimated delivery time? A: The estimated delivery time is 1 day for all orders across the UAE.
Q: How can I track my order? A: Once your order is dispatched, you’ll receive a tracking link via email. Use this link to track your order in real-time.
4. Returns and Refunds:
Q: How can I return a product? A: If you’re unsatisfied, you can initiate a return within 3 days of receiving the product. Visit our Return & Refund Policy for detailed instructions.
Q: What should I do if I receive a defective item? A: Contact our customer support immediately, providing your order number and details. We’ll guide you through the process.
5. Contact Information:
Q: How can I get in touch with customer support? A: Our customer support team is available 24/7. You can reach us via email at support@naturalmaxuae.com or by phone at +97150 180 3364/ Whatsapp Chat with us on WhatsApp.
Q: Do you have a physical store? A: Yes, we’re located at
Al Jurf 1 – Al Jerf Industrial 1, Sale Building, Office Number 344, 3rd Floor– Ajman – P.O Box 124870-United Arab Emirates
We hope these FAQs provide the information you need. For any additional assistance, don’t hesitate to contact us. Your satisfaction is our priority!