This Privacy Policy outlines how your personal information is collected, utilized, and shared when you visit or make a purchase from naturalmaxuae.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically gather specific information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This collected information is referred to as “Device Information.”

We utilize various technologies to collect Device Information:

  • Cookies: Data files placed on your device or computer, often containing an anonymous unique identifier. For more details about cookies and how to disable them, visit All About Cookies.
  • Log Files: Record actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about your Site browsing.

Additionally, when you make a purchase or attempt to do so through the Site, we collect specific information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is termed “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information collected to fulfill orders placed through the Site, including processing payment information, arranging shipping, and providing invoices or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising related to our products or services, in line with your preferences

We use the Device Information collected to screen for potential risk and fraud (especially your IP address) and, more generally, to enhance and optimize our Site by generating analytics on customer browsing behavior and interaction with the Site. This helps us assess the success of our marketing and advertising campaigns.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page. You can opt-out of targeted advertising through the following links:

  • Facebook
  • Google
  • Bing
  • Digital Advertising Alliance’s opt-out portal

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to request correction, updating, or deletion of your personal information. If you wish to exercise this right, please contact us through the information provided below.

As a European resident, please note that we process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests listed above. Also, your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we retain your Order Information unless you request its deletion.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us via email at support@naturalmaxuae.com, telephone +971501803364, or by mail using the details provided below:

Natural Souq FZE-LLC
[Re: Privacy Compliance Officer]