This return policy is valid for the countries: United Arab Emirates

You have the right to return [5 days] after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.

With most packages the return labels are in the box, if this is not the case send us an email at and we will send them digitally. You can then print them and add them in the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use. 

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within [10 business days] using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds. 

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Return Procedure:

  1. Initiate Return: Email us at with your order number.
  2. Courier Collection: We will arrange for a courier to collect the return item from your doorstep within 2 days.
  3. Inspection and Refund: Once we receive the returned item and inspect it for eligibility we will approve the refund.

Contact Information:

Address: Al Jurf 1, Ajman, Ajman, P.O box 2758, United Arab Emirates


Contact Form: Get in touch

Phone: +971501803364

Company: Natural Souq FZE LLC

Registration Number: 4307764.01

Customer Service: Mon to Sat from 9 a.m. to 8 p.m.

Thank you for choosing Natural Max. We’re committed to serving you with excellence.